Supplier Guidelines

Epson Group Supplier Guidelines/Epson Supplier Code of Conduct

Epson believes that to achieve the goals stated in its Management Philosophy, its suppliers must understand the Management Philosophy and comply with the Epson Supplier Code of Conduct.

The Epson Group Procurement Guidelines (now called the Epson Group Supplier Guidelines) were established in 2005 to inform suppliers about Epson's procurement policies and requirements. In 2008, the Epson Supplier Code of Conduct was added as an appendix to the Epson Group Supplier Guidelines. Epson's Code of Conduct was based on the code of conduct created by the Electronic Industry Citizenship Coalition (EICC), now called the Responsible Business Alliance (RBA).

The Epson Group Supplier Guidelines reflect international requirements. They are intended to help ensure that our suppliers work with us as partners to meet quality, cost, and delivery (QCD) obligations and maintain compliance with requirements in areas such as human rights, labor, health and safety, environment, ethics, trade control and ensuring security in the supply chain, as well as information security. The content is periodically revised to maintain consistency with the latest RBA Code of Conduct.

Over the 18-year history of the Guidelines, we have asked all suppliers to comply with the requirements and have asked our major suppliers to sign a formal agreement.

As a member of the RBA, Epson is working to improve CSR across the supply chain.

Epson Group Supplier Guidelines (Group standard version) Ver8.0 

Hotline information is available here: Link

Requirements Under the Supplier Code of Conduct

The Epson Supplier Code of Conduct, which is part of the Epson Group Supplier Guidelines, is based on the RBA Code of Conduct. It specifies supply chain requirements in the areas of labor, health and safety, environment, ethics, and management systems.

The RBA requires compliance with local law, as well as compliance with RBA requirements when RBA requirements and standards are stricter than local law. This idea ensures a high level of control regardless of the legal requirements and standards of the countries and regions in which the supplier is located, and regardless of the labor practices of the area.


A1 Prohibition of Forced Labor

A2 Young Workers (including prohibition of child labor)

A3 Working Hours (maximum working hours, holidays, voluntary overtime)

A4 Wages and Benefits

A5 Non-Discrimination/Non-Harassment/Humane Treatment

A6 Freedom of Association and Collective Bargaining


B1 Occupational Health and Safety

B2 Emergency Preparedness

B3 Occupational Injury and Illness

B4 Industrial Hygiene

B5 Physically Demanding Work

B6 Machine Safeguarding

B7 Sanitation, Food, and Housing

B8 Health and Safety Communication


C1 Environmental Permits and Reporting

C2 Pollution Prevention and Resource Reduction

C3 Hazardous Substances

C4 Solid Waste

C5 Air Emissions

C6 Materials Restrictions

C7 Water Management

C8 Energy Consumption and Greenhouse Gas Emissions

D1 Business Integrity

D2 No Improper Advantage

D3 Disclosure of Information

D4 Intellectual Property

D5 Fair Business, Advertising and Competition

D6 Protection of Identity and Non-Retaliation

D7 Responsible Sourcing of Minerals

D8 Privacy


E1 Company Commitment

E2 Management Accountability and Responsibility

E3 Legal and Customer Requirements

E4 Risk Assessment and Risk Management

E5 Improvement Objectives

E6 Training

E7 Communication

E8 Worker/Stakeholder Engagement and Access To Remedy

E9 Audits and Assessments

E10 Corrective Action Process

E11 Documentation and Records

E12 Supplier Responsibility