Vision
- Organization
- Key Goal Indicators (KGI) and Key Performance Indicators (KPI)
- Evaluation by External Parties
Supply Chain CSR Vision
Epson aspires to be an indispensable company that builds mutually beneficial relationships with all its business partners, including suppliers. Toward this end, we ask our suppliers to uphold the highest standards of integrity and ethics while also respecting their autonomy and independence.
In 2021, Epson identified four materialities (priority issues) that it has been addressing to help solve societal issues and advance toward its aspirational goal of achieving sustainability and enriching communities. We also selected 12 Key Sustainability Topics that we will act on to achieve these.
Furthermore, in March 2026, we redefined the materialities in our long-term vision, ENGINEERED FUTURE 2035, positioning responsible management and implementation as business functions supporting value creation. Key actions include strengthening supply chain business continuity management (BCM) and building a responsible supply chain.
Epson also endorses the spirit of the Sustainable Development Goals (SDGs), the international framework for achieving a sustainable society, and is committed to contributing to their achievement across the entire Epson Group.
As part of its efforts to build responsible supply chains, Epson joined the Responsible Business Alliance, an industry coalition comprised of electronics, retail, auto, and toy companies dedicated to responsible business conduct in global supply chains. We support the RBA mission and Code of Conduct, which consists of internationally recognized, ambitious CSR requirements covering labor and human rights, health and safety, environment, and ethics. The Code is regularly reviewed and revised to raise the common standards that members are expected to work toward together.
Epson joined the RBA as a Regular Member. As such, we are expected to observe the RBA Code of Conduct and meet its supply chain due diligence obligations at a high level. Accordingly, in addition to ensuring compliance in our own operations, we ask our suppliers to observe the requirements and promote CSR across the entire supply chain.
Sustainable Procurement Policy
In Principles of Corporate Behavior, Epson describes principles of conduct that must be practiced to achieve the goals stated in Epson’s Management Philosophy. Building and maintaining mutually beneficial relationships with suppliers is one of these principles, as are CSR-related matters such as respect for human rights, environmental impact mitigation, compliance, and responsible sourcing of minerals.
The Epson Group Basic Procurement Policy sets forth fundamental procurement practices. Specifically, it stipulates that Epson will comply with international rules and the laws and regulations of all nations; fulfill its social responsibilities, including those related to human rights and the environment; build sustainable supply chains by forging partnerships of mutual trust with our suppliers based on fairness and mutual benefit; and provide customers with valuable products and services by stabilizing and optimizing quality, cost, and delivery (QCD).
Under these overarching policies, we have established the Epson Group Supplier Guidelines. We provide our suppliers with the Guidelines to familiarize them with the fundamental procurement requirements to which we ask them to adhere. The Guidelines include a Code of Conduct pertaining to labor (human rights), health and safety, environment, ethics, and management systems. This Code of Conduct is based on the Code of Conduct of the Responsible Business Alliance (RBA), a coalition dedicated to supply chain CSR.
Supply Chain CSR Strategy
Epson aims to both help solve societal issues and achieve sustainable growth and is driving sustainability initiatives that are aligned with the Principles of Corporate Behavior, which are based on the idea of building social trust, the concept that underlies Epson's Management Philosophy. Not only do we comply with local laws and regulations in the countries and regions where we operate, but we also respect international sustainability initiatives such as the Sustainable Development Goals (SDGs) and the RBA Code of Conduct.
Furthermore, in line with the United Nations Guiding Principles on Business and Human Rights, we recognize that our responsibility extends across the entire supply chain. Guided by our commitment to achieving sustainability and enriching communities, we have strategically defined key mid- to long-term supply chain CSR action items, with a focus on human rights and sustainability.
These actions are being carried out to achieve the SDGs by the 2030 target year.
Organization
The chief officer of supply chain management (SCM), a member of the board of directors, promotes social responsibility in supply chains in conjunction with all entities within the Epson Group.
Targets and action plans are discussed by the CSR Procurement Committee, a cross-organizational body consisting of members from all operations divisions and procurement departments of Epson Group companies, with administrative support provided by the Head Office department responsible for supply chain CSR. The planned initiatives are then communicated throughout the Epson Group and implemented Group-wide. The chief officer of supply chain management regularly reviews the progress of these initiatives and reports it to the Sustainability Strategy Council, a corporate management body that includes board members. Important matters are also submitted to the Council for deliberation.
Key Goal Indicators (KGI) and Key Performance Indicators (KPI)
To realize our vision of socially responsible supply chains, we set mid-term goals (KGI) and annual targets (KPI) for each of the materiality-based initiatives.
Mid-Term Goals (to be achieved by 2035)
Realization of responsible supply chains
FY2025 Action Items and Results
| Action Items | Results | |
|---|---|---|
| 1 | Maintain and improve supply chain CSR | CSR risk level per SAQs 1) Supplier CSR risk level: No major direct materials1 suppliers rated high risk2 (0 companies) 2) Supplier CSR risk level: No service vendors or labor agents rated high risk2 (0 companies) * Three suppliers failed to close priority nonconformances identified (3 findings)3 in supplier VAP audits. |
| Survey return rate: 100% | ||
| 2 | Enhance surveys on the responsible sourcing of minerals | 1)Survey return rate: CMRT 99%, EMRT 98%4 2) Provision of smelter or refiner information to suppliers: monthly (12 times/year) |
| 3 | Reinforce supply chain BCM5 | 1) Impact on sales from supply chain disruptions: zero |
1 Direct materials: raw materials and parts required in product assembly, subcontracting of processing, etc.
2 High risk: a score below 60 points on the SAQ or the existence of an unresolved priority nonconformance (the most critical level of nonconformity) in an audit, including an audit in the RBA Validated Assessment Program (VAP).
3 There are three priority nonconformances identified during the initial VAP assessments conducted between 2024 and 2025, which are still open: A1 – Prohibited Recruitment and Hiring Fees: Foreign migrant workers were required to pay recruitment and hiring fees (Taiwan), A3 – Excessive Working Hours: Two employees worked more than 84 hours per week (the Philippines), B2 – Fire Safety Deficiency: Fire exit doors were not appropriate (sliding doors, etc.) (Thailand).
4 CMRT: Conflict Minerals Reporting Template. EMRT: Extended Minerals Reporting Template. Both are provided by the Responsible Minerals Initiative (RMI).
5 BCM: business continuity management
FY2026 KPI
Supplier CSR risk level: no high-risk suppliers
External Recognition
Supply chain CSR is evaluated by many rating agencies as part of the "S" (Social) component of ESG (Environmental, Social, and Governance) assessments. Among the areas examined are policies, human rights due diligence, and responsible sourcing of minerals. Epson’s supply chain CSR initiatives and achievements have been recognized by a number of ESG rating agencies.
Epson's supply chain CSR initiatives and achievements have been highly rated by various ESG rating agencies.
Seiko Epson has consistently earned high ratings in sustainability assessments conducted by EcoVadis, a France-based sustainability ratings provider, and has been awarded an EcoVadis medal.1 In 2025, we received a Platinum Medal for the second consecutive year. The medal, introduced in 2020, represents the highest level of recognition and is awarded only to the top 1% of the more than 150,000 companies evaluated globally. In addition to an overall score, the assessment provides ratings in four categories: Environment, Labor & Human Rights, Ethics, and Sustainable Procurement. Seiko Epson received a high score in the Sustainable Procurement category, in which items such as supply chain human rights initiatives, environmental initiatives, and responsible minerals sourcing are evaluated.
1 Medals: In EcoVadis sustainability assessments, medals are awarded to companies that rank within the top 35% of evaluated organizations. Platinum medals are awarded to the top 1%, Gold to the top 5%, Silver to the top 15%, and Bronze to the top 35%.
Official AccountOfficial Account
