Supply Chain CSR Vision

Epson aspires to be an indispensable company, one that seeks to build mutually beneficial relationships with all its business partners, including suppliers. Toward this end, we ask our suppliers to uphold the highest standards of integrity and ethics while, at the same time, respecting their autonomy and independence.

In 2021, Epson identified four materialities (priority issues) that it should address to help solve societal issues and advance toward its aspirational goal of achieving sustainability and enriching communities. Epson selected 12 Key Sustainability Topics that it will act on to achieve these. Realizing responsible supply chains is listed as a Key Sustainability Topic for fulfilling our social responsibility. We are working to achieve the key performance indicators (KPI) that have been set for each of the Key Sustainability Topics, which have been mapped to the 169 targets of the 17 Sustainable Development Goals (SDGs) of the United Nations. The entire Epson Group will contribute to achieving the SDGs targets.

As a means to enhance CSR in its own supply chains, Epson joined the Responsible Business Alliance (RBA) an industry coalition comprised of electronics, retail, auto and toy companies dedicated to responsible business conduct in global supply chains. We support RBA’s mission and code of conduct, which consists of internationally recognized, ambitious CSR requirements covering human rights, health and safety, the environment, and ethics. The RBA Code of Conduct is regularly reviewed and revised to establish common requirements that the electronics industry should work toward together.
As a Regular Member of the RBA, Epson is expected to observe the RBA Code of Conduct and meet its supply chain due diligence obligations at a high level. Accordingly, in addition to ensuring compliance in our own operations, we ask our suppliers to observe the requirements and promote CSR across the entire supply chain.

Related information

Sustainable Procurement Policy

In Principles of Corporate Behavior, Epson describes principles of conduct that must be practiced in order to achieve the goals stated in Epson’s Management Philosophy. Building and maintaining mutually beneficial relationships with suppliers is one of these principles, as are CSR-related issues such as respect for human rights, environmental impact mitigation, compliance, and responsible sourcing of minerals.

The Epson Basic Procurement Policy sets forth fundamental procurement practices. We engage in procurement activities that comply with international rules and the laws and regulations of all nations, fulfilling our social responsibilities, including those related to human rights and the environment. We build sustainable supply chains by forging partnerships of mutual trust with our suppliers based on fairness and mutual benefit. We also work with our suppliers to stabilize and optimize quality, prices, and delivery times to deliver products and services of value to our customers.
Under these overarching policies, we have established the Epson Group Supplier Guidelines. We provide our suppliers with the Guidelines to familiarize them with the fundamental procurement requirements to which we ask them to adhere.

The Epson Group Supplier Guidelines include a Code of Conduct pertaining to labor(human rights), health and safety, environment, ethics, and management systems. This Code of Conduct is based on the Code of Conduct of the Responsible Business Alliance (RBA), a coalition dedicated to supply chain CSR.

Supply Chain CSR Strategy

Epson aims to help solve societal issues and achieve sustainable growth through sustainability initiatives that are aligned with the Principles of Corporate Behavior, which is based on the idea of building social trust, the concept that underlies Epson’s Management Philosophy. Not only do we comply with local laws and regulations in the countries and regions where we operate, we also respect international sustainability initiatives such as the Sustainable Development Goals (SDGs) and the RBA code of conduct.
Furthermore, as stated in the United Nations Guiding Principles, our responsibility extends to our supply chain. Based on the company policy "to achieve sustainability and enrich communities" we have strategically defined key mid- to long-term supply chain CSR action items from the perspective of "human rights" and "sustainability”.
These actions will also lead to the achievement of the SDGs by the 2030 target year.


The chief officer of supply chain management (SCM), a member of Seiko Epson’s management leadership team, promotes social responsibility in supply chains in conjunction with all entities within the Epson Group.

The Sustainable Procurement Committee is a cross-organizational body made up of personnel from all Epson's operations divisions and from the procurement departments of Epson Group companies, with administrative oversight provided by the Seiko Epson Head Office department that supervises socially responsible procurement. The committee discusses targets and action plans, gets them approved by the chief officer responsible for the promotion of supply chain management (SCM), communicates them to the entire Group, and puts those targets and action plans into effect. The chief officer of SCM monitors the progress of action plans, and progress is regularly reported to the Sustainability Strategy Council, a corporate management meeting body that includes members of the board of directors, and presents important topics for deliberation by the Council.

Key Goal Indicators (KGI) and Key Performance Indicators (KPI)

To realize our vision of socially responsible supply chains, we set mid-term goals and annual targets. Performance and progress against the goals and targets are measured using KGI and KPI, respectively.

Mid-Term Goals (to be achieved by March 31, 2026)

Socially responsible procurement: Ensure that all major suppliers are ranked low risk in terms of CSR.
Responsible mineral sourcing: Make products conflict-mineral-free1 and disclose product information.

1 Use only conflict-free smelters and refiners certified under the RMI’s Responsible Minerals Assurance Program (RMAP).

FY2023 Action Items and Results

Action Items and KPI Result
1 Improvement in CSR
CSR SAQ results (major direct material suppliers1)
-0% high risk (0 companies)
-4% medium risk (20 companies) or less

Major direct material suppliers
-0% high risk (0 companies/0 sites)
-4.2% medium risk (23 sites)
2 Strengthening conflict minerals survey
1) Survey return rate: 100%
2) Feedback to suppliers using smelters that are not conflict-free certified2: 100%

1) 100% for CMRT (915 companies)
2) 100% (1500 Feedback)
3 Strengthening CSR engagement with suppliers:
1) Supplier CSR meetings: Hold at 100% of production sites

1) 94% (15 sites)

1 Major direct material suppliers: Epson’s Tier 1 (direct) suppliers are arranged in descending order based on transaction amounts and selected until 80% of the total spend is reached.
2 Smelters that are not conflict-free certified: Smelters and refineries that are not certified as being conflict-free under the Responsible Minerals Assurance Process (RMAP) of the Responsible Minerals Initiative (RMI).

FY2024 Action Items

Action Items KPI
1 Maintain and improve supply chain CSR 1) Return rate of Supplier Guidelines Agreement Letter: 95% (2500 companies) of major suppliers of direct materials1 and indirect materials2
2) CSR SAQ risk level: Zero (0%) major supplier of direct and indirect materials rated high risk3
2 Strengthening conflict mineral surveys 1) Survey return rate: 100%
2) Provision of smelter or refiner (SOR) information to suppliers: monthly (12 times/year)
3 Strengthening supply chain BCM4 Impact on sales from supply chain disruptions: zero (0)

1 Direct materials: raw materials and parts required in product assembly, subcontracting of processing, etc.
2 Indirect materials: factory supplies that are not direct materials, machinery and equipment, public relations and advertising, logistics, outsourcing, temporary staffing, etc.
3 High risk as assigned by the RBA when RBA-Online is used, or a score of less than 65 points when Epson's own SAQ is used to assess risk level
4 BCM: business continuity management

External Recognition

Supply chain CSR is evaluated by many rating agencies as part of the "S" (Social) component of ESG (Environmental, Social, and Governance) assessments. Among the supply chain CSR topics examined are policies, human rights due diligence, and responsible sourcing of minerals.
Epson’s efforts and achievements in supply chain CSR have received recognition from various ESG rating agencies.
Seiko Epson Corporation has continued to earn high ratings in sustainability assessments by France-based EcoVadis. In 2023, EcoVadis awarded Seiko Epson a Gold medal. In 2020, a new Platinum medal 1 was established for the top 1% of the approximately 100,000 companies assessed worldwide. Seiko Epson was awarded Platinum medal for three consecutive years from 2020 to 2022. In addition to an overall score, EcoVadis provides scores for Environmental, Labor and Human Rights, Ethics, and Sustainable Procurement Performance. Seiko Epson received its highest score in Sustainable Procurement, an evaluation theme that includes supply chain human rights initiatives, environmental initiatives, and responsible minerals sourcing.

1Platinum medal: A new rating established in 2020 in the EcoVadis sustainability assessment. Recipients must be in the top 1% and earn a certain score. (The minimum score for Platinum medal was raised to 78 in 2023 from 75 in 2020-2022.)