Epson engages in a variety of quality improvement activities to ensure that all of its products, services, production, and sales are trusted by customers and exceed their expectations.

• Supplier Quality Assurance
• Quality Control Improvement in Manufacturing Processes
• Global Sharing of Service & Support Information
• Improvement of Employee Quality Control Skills

While Epson manufactures core components such as inkjet printheads in-house, it also relies on suppliers to provide many of the parts necessary for the manufacture of its products. Therefore, Epson is working to improve quality not only within Epson quality assurance program but also with its suppliers, based on their understanding of Epson's approach to quality.
As an example of our activities, we have established Epson's basic approach to quality assurance and the items to be implemented in our Quality Assurance Standards and provide advice on how to improve quality and check the quality status at work sites.

To enable each and every employee to contribute to quality improvement, we provide quality control training for company-wide employees. After that, employees can systematically receive training in specialized areas necessary for their work and in matters related to E-KAIZEN activities.
In addition, to ensure that employees at overseas sites can receive the same training as employees in Japan, Epson has established a system to train and certify trainers for quality control education at each site, and to provide education and training at each site.
Epson aims to develop human resources capable of identifying and improving the essence of any difficulties or issues that may arise, so that we can realize and deliver products and services that exceed customer expectations.

Epson has developed a group-wide improvement program called "E-KAIZEN Activities," in which teams and individuals work together to solve various day-to-day problems.
The results of team improvement activities are selected by each block in Japan, China, Southeast Asia, Europe, and the United States each year, and are presented and assessment presented at the Worldwide Team Presentations conference held in Japan, where outstanding activities are awarded. In addition to sharing case studies at the case study presentation conference in each block, good activity examples are posted on company newsletter and the company intranet to promote horizontal development, leading to mutual learning and heightened awareness of improvement.

Epson has designated the month of November each year as "CS & Quality Month" to provide an opportunity for all employees to reflect on the quality of their own operations, considering what it means to "customer satisfaction" as stated in Management Philosophy, and is developing activities worldwide.
In fiscal 2024, we developed activities under the slogan, "Enhance the quality of work through creative ingenuity and gain trust to win more Epson fans".
In order to improve the quality of our own operations, it is essential for us to think and change ourselves to improve the quality of our operations, regardless of the size or scope of the goods and services we are involved in, in other words, "originality and ingenuity. In order for each employee to recognize, think about, and practice the importance of continuous "ingenuity," CS & Quality Month in FY2024, we held a lecture meeting to provide an opportunity to rethink the importance of ingenuity and business quality improvement, and shared examples of ingenuity in the workplace.
Through these activities, we are striving in our operations not only to "take good care of our customers," but also to have our stakeholders say "what a good company" and become our fans.