• Approach
• Concrete Actions

Epson has established and operates contact points for complaints in line with the United Nations Guiding Principles on Business and Human Rights (Guiding Principles 22, 29, and 31), which is available to anyone who has suffered or feels threatened of suffering a human rights violation in connection with Epson's corporate activities. The Company is committed to responding sincerely to complaints and similar received, and to enhancing the effectiveness of appropriate remedies.
In addition, this grievance mechanism is utilized for the following three purposes
(1) A means of reporting specific adverse human rights impacts for remedy and redress
(2) One means of human rights impact assessment
(3) Confirmation of whether the human rights issues that have been identified and addressed have been surely remedied and redressed

Epson has established various contact points, including the Epson Helpline, Harassment Consultation Desk, Long Working Hours Consultation Desk, Employee Consultation Desk, Diversity Consultation Desk, and Consultation Desk for Foreign Nationals, to handle consultation and reporting from employees (including contract workers, part-timers, part-time workers, temporary workers, etc.) on human rights. These consultation services are available to employees (including contract workers, part-timer employees, part-time freelancers, temporary workers, etc.) for consultation and reporting on human rights issues. The Epson Helpline and the Diversity Consultation Desk accept consultations and reports related to human rights that are not under the jurisdiction of these specialized consultation desks. Each of these contact points confirms the facts of the case, taking into consideration the wishes of the person consulting or reporting the matter, and works to provide remedies and prevent recurrence. In cooperation with these contact points, we are working to exchange information and understand the overall status of human rights-related consultation and reporting.

In addition to the contact points on its own website, Epson  began providing all stakeholders, including customers, investors, and local residents, with access to the Japan Center for Engagement and Remedy on Business and Human Rights (JaCER) from April 2024,  accepting consultations and reports through the dialogue and remedy platform provided by JaCER. JaCER is an organization that aims to provide a collaborative grievance resolution platform involving many companies in accordance with the UN Guiding Principles on Business and Human Rights (Guiding Principle 30) and to support and promote grievance resolution by its member companies from a professional standpoint. Through the use of these contact points, we will appropriately respond to consultations and reports on human rights from a wide range of stakeholders.

The consultation and reporting contact points mentioned above are operated under strict control, prohibiting retaliation against informants and ensuring anonymity.