• Approach
• Concrete Actions

Epson has established and operates grievance mechanisms in line with the United Nations Guiding Principles on Business and Human Rights (Guiding Principles 22, 29, and 31) to provide anyone who has been or feels threatened with a human rights violation in connection with Epson's corporate activities with a safe and secure way to file a complaint. We are committed to responding sincerely to complaints and other grievances received and to enhancing the effectiveness of appropriate remedies.
In addition, this grievance mechanism is used for the following three purposes:
1. A means of reporting specific adverse human rights impacts for remedy, prevention, and mitigation
2. One means of human rights impact assessment
3. Confirmation of whether human rights issues that have been identified and addressed have been remedied, prevented, and mitigated.

Epson has established various consultation services, including the Epson Helpline, harassment consultation service, long working hours consultation service, employee consultation office, diversity consultation service, and consultation service for foreign national employees, to respond to human rights-related consultations and reports from employees (including contract employees, part-timers, temporary workers, etc.). At each of these consultation services, while taking into account the wishes of the person making the consultation or report, and paying attention to the confidentiality of personal information and the protection of privacy, the company verifies the facts, provides relief, and takes measures to prevent recurrence. Furthermore, these consultation services cooperate and exchange information to understand the overall situation regarding human rights consultations and reports.
Of the consultations and reports received through the above-mentioned contact points, there were 3 cases of harassment that resulted in disciplinary action in the second half of fiscal year 2023, 3 cases in fiscal year 2024, and 12 cases in fiscal year 2025. Taking into account the wishes of the consultants/reporters and victims, we investigated and confirmed the facts and took measures such as deterring harmful acts, preventing recurrence, and providing support. In addition, we communicated with victims as needed and provided physical and mental care as required.

We continue to receive consultations and reports regarding harassment, and Seiko Epson addresses each one sincerely. We do not limit our response to individual consultations and reports. Instead, we analyze the causes and delve deeper into the content to consider measures to prevent recurrence. We also use this information to implement preventive measures throughout the organization, continuously working to prevent harassment.

In addition to harassment, there was one report in the second half of FY2023 regarding insufficient consideration for ensuring work safety. There was also one report each in the second half of FY2023, FY2024, and FY2025 concerning concerns about personal data security. In all of these cases, we have corrected the deficiencies and are working to prevent future incidents.

Epson also provides all stakeholders, including customers, investors, and local residents, with a means of reporting grievances by telephone and through the Epson website. The website has a global navigation tab labeled "Contact Us / Whistleblowing" that provides easy access to links for "Human Rights-related Consultation and Reporting" and "Other Consultation and Reporting."
In April 2024, Seiko Epson joined the Japan Center for Engagement and Remedy on Business and Human Rights (JaCER) and began accepting consultations and reports through the dialogue and remedy platform provided by JaCER. JaCER is an organization that provides a collaborative complaints platform involving many companies in accordance with the United Nations Guiding Principles on Business and Human Rights (Guiding Principle 30) and aims to support and promote member companies' grievance mechanisms from a professional standpoint. Seiko Epson is working with JaCER to improve the effectiveness of its grievance mechanism and promote dialogue and remedy with stakeholders. We will use these contact points to appropriately respond to human rights-related consultations and reports from a wide range of stakeholders.

The above consultation and reporting contact points strictly manage whistleblowing information, prohibit retaliatory acts against whistleblowers, and ensure anonymity.