• Approach
• Concrete Actions

Epson has established and operates contact points for complaints in line with the United Nations Guiding Principles on Business and Human Rights (Guiding Principles 22, 29, and 31), which are available to anyone who has suffered or feels threatened of suffering a human rights abuse in connection with Epson's corporate activities. The Company is committed to responding sincerely to complaints and similar issues received, and to enhancing the effectiveness of appropriate remedies.
In addition, these grievance mechanisms are utilized for the following three purposes:
(1) A means of reporting specific adverse human rights impacts for remedy and redress
(2) One means of human rights impact assessment
(3) Confirmation of whether the human rights issues identified and addressed have been surely remedied and redressed

Epson has established various contact points, including the Epson Helpline, Harassment Consultation Desk, Long Working Hours Consultation Desk, Employee Consultation Desk, Diversity Consultation Desk, and Consultation Desk for Foreign Nationals, to handle consultation and reporting from employees (including contract workers, part-timers, part-time workers, temporary workers, etc.) on human rights. These consultation services are available to employees (including contract workers, part-time employees, part-time freelancers, temporary workers, etc.) for consultation and reporting on human rights issues. Each of these contact points confirms the facts of the case, taking into consideration the wishes of the person consulting or reporting the matter as well as confidentiality of their identity and privacy, and works to provide remedies and prevent recurrence. Among these contact points, we are working to exchange information and understand the overall status of human rights-related consultation and reporting.
Among the consultations and reports received through the above-mentioned contact points, there were three harassment cases in the second half of fiscal year 2023 and one case in the first half of fiscal year 2024 that resulted in disciplinary action. Taking into account the wishes of the individuals who reported or were affected, Epson investigated and verified the facts, and implemented measures such as deterrence of misconduct, prevention of recurrence, and ongoing support. We also communicated with the victims and provided mental and physical care as needed.
Aside from harassment, in the second half of fiscal year 2023, there was one report concerning insufficient attention to workplace safety and one report related to personal information security. In both cases, corrective actions were taken, and efforts were made to prevent future incidents.

Epson began providing all stakeholders, including customers, investors, and local residents, with access to the Japan Center for Engagement and Remedy on Business and Human Rights (JaCER) from April 2024, accepting consultations and reports through the dialogue and remedy platform provided by JaCER.
JaCER is an organization that aims to provide a collaborative grievance resolution platform involving many companies in accordance with the UN Guiding Principles on Business and Human Rights (Guiding Principle 30) and to support and promote grievance resolution by its member companies from a professional standpoint. Through the use of these contact points, we will appropriately respond to consultations and reports on human rights from a wide range of stakeholders.
The consultation and reporting contact points mentioned above are operated under strict control, prohibiting retaliation against informants and ensuring anonymity.
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