Customer Commitment

We achieve customer satisfaction, one of the core commitments.

Customer satisfaction, enshrined in the Epson Management Philosophy, is the goal of every Epson employee.
That means always offering customers around the world products and services that are safe, secure, user-friendly, surprising, and delightful. To achieve that, each Epson employee works constantly to enhance the quality of their work from a customer perspective.

Approach

Epson set it's Vision for Mid-range CS & Quality Initiatives and organizations to achieve customer satisfaction, one of the core commitments included in Epson's Management Philosophy.

Customer Satisfaction

Epson undertakes various activities to provide our customers with satisfaction that exceeds their expectations through our products, services, production and sales from product design stage to after-sales service.

Quality Improvement

Epson conducts activities to improve the quality of its products, services, manufacturing and sales in order to provide quality that exceeds customer expectations and earns their trust.

Product Safety

Epson has established unified Epson Group regulations governing quality assurance and product safety management to help ensure that it offers the same product quality to customers around the world.

Universal Design

Epson try to make our products accessible to the widest possible audience by exercising the utmost care from the development stage to design products that anyone can easily use.

ESG Data

Standards Comparison

Sustainability Report

Integrated Report